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These General Terms and Conditions (hereinafter "GTC") apply to all orders placed through the online shop vsemoraven.si (hereinafter "Shop").
The operator of the Shop is Igor Knez s.p. — Tepih center Knez, Cesta na Ostrožno 150b, 3000 Celje, Slovenia (hereinafter "Seller").
The GTC apply to consumers within the meaning of the EU Consumer Rights Directive 2011/83/EU. A consumer is any natural person who concludes a legal transaction for purposes that are predominantly neither attributable to their commercial nor to their independent professional activity.
The presentation of products in the Shop does not constitute a legally binding offer, but rather a non-binding invitation to the customer to place an order.
By submitting an order, the customer makes a binding offer to purchase the goods contained in the shopping cart. The Seller confirms receipt of the order by email (order confirmation). This confirmation constitutes acceptance of the offer. This concludes the purchase contract.
The contract text is not stored after the conclusion of the contract. The order is documented by email.
All prices shown are final prices and include the applicable value-added tax. Any additional delivery and shipping costs are indicated separately in the respective product description and during the ordering process.
Shipping costs:
We offer free shipping on orders of 79.00 EUR or more.
Delivery is made to the delivery address specified by the customer. The estimated delivery times are:
Delivery is carried out by GLS.
If the ordered goods are not available, the customer will be notified immediately. Any payments already made will be refunded promptly.
The following payment methods are available in the Shop:
Payment is due upon completion of the order. The charge is processed after the goods have been shipped.
The delivered goods remain the property of the Seller until full payment has been received.
Statutory warranty rights apply. For consumers, the warranty period is two years from receipt of the goods, unless a defect was fraudulently concealed.
The respective manufacturer warranties of the individual brands apply. Please refer to the warranty information in the respective product description.
The Seller is liable without limitation for intent and gross negligence, as well as for damages resulting from injury to life, body, or health.
In cases of slight negligence, the Seller is only liable for the breach of essential contractual obligations (cardinal obligations). In such cases, liability is limited to the foreseeable, contract-typical damage.
The above limitations of liability do not apply to mandatory statutory liability claims, in particular under product liability law.
Information on the processing of personal data can be found in our Privacy Policy.
The law of the Republic of Slovenia applies, excluding the UN Convention on Contracts for the International Sale of Goods (CISG). For consumers, this choice of law only applies insofar as mandatory provisions of the law of the state in which the consumer has their habitual residence are not withdrawn.
The place of jurisdiction for all disputes is Ljubljana, Slovenia, provided the customer is a merchant or does not have a general place of jurisdiction in Slovenia.
Should individual provisions of these GTC be or become invalid, the validity of the remaining provisions shall remain unaffected.
Last updated: March 2026