Question 1

How much does shipping cost?

Accepted Answer

Standard shipping costs 5.99 EUR, express shipping 9.99 EUR. Standard shipping is free on orders over 79 EUR.

Question 2

How long does delivery take?

Accepted Answer

Standard shipping: 3-5 business days. Express shipping: 1-2 business days. Delivery times may vary slightly depending on the destination country.

Question 3

How do returns work?

Accepted Answer

You have 30 days from receiving your order to return products. Contact us by email and we will send you a return label.

Question 4

Which countries do you deliver to?

Accepted Answer

We deliver to Slovenia, Austria, and Croatia. Expansion to additional countries is planned.

Question 5

What payment methods are available?

Accepted Answer

We currently accept credit card and PayPal. Klarna will be available soon.

Question 6

How can I track my order?

Accepted Answer

After shipping, you will receive an email with your tracking link so you can follow your package at any time.

Question 7

Can I still change my order?

Accepted Answer

As long as your order has not been shipped yet, we can make changes. Please contact us by email as soon as possible.

Question 8

What if my order arrives damaged?

Accepted Answer

Please contact us within 48 hours of receiving your order with photos of the damage. We will arrange a replacement or refund.

Frequently asked questions

Still have questions?